Frequently Asked Questions
The Questions Clients Actually Ask Us.
These are the real questions business owners ask before working with us — about how we build, what you can do yourself, what support covers, and the honest trade-offs. No sales language. Just straight answers.
The Platform
How We Build and Why
We build on three different platforms, chosen by what the business actually needs. Here is the honest case for each, and how we decide.
Why do you build on three different platforms instead of just one?
Because the right platform depends on the business, not on what is easiest for us to build. A straightforward business site — a store, a blog, a portfolio — runs well and cheaply on our own lightweight template. A business that wants the website and its business systems (CRM, invoicing, operations) living in one place runs on ERPNext. A business that wants a fully bespoke, modern front end, and is ready to pay for it, gets a custom Next.js build.
Below is the honest case for each, including what each one gives up.
When does ERPNext make sense?
When the website and the business systems behind it should live in one place, with one login and one database — client records, invoicing, operations and the content you publish, all in the same system, growing together instead of needing separate tools stitched together later.
That also makes AI far more useful, because it can look across your content, your clients and your operations together, rather than seeing one fragment at a time.
Are there trade-offs I should know about with ERPNext?
Yes, and we would rather you hear them upfront than discover them later.
- Design works within a framework. It is more structured than a completely hand-coded site, though fully custom pages can be built when you want them.
- There is a short learning curve. It is a capable system, which is why handover and a walkthrough are always included.
- Your site shares a foundation with your business systems. That is the main advantage, but it does mean they live together.
- ERPNext is more specialised than mainstream platforms. Everything is documented and handed over to you, so you always retain full ownership and access.
Every one of these is the flip side of a strength: more structure gives you consistency, a bigger system gives you more capability, and one shared foundation gives you a genuinely unified platform.
What is the lightweight template good at, and what does it give up?
- Good at: running a complete business site cheaply and fast — a self-service blog and media library, portfolio layouts, team pages, a store with Paystack checkout and shipping zones, admin roles for your staff, and SEO (sitemap, robots.txt, structured data) with analytics and keyword rank tracking. AI-assisted content drafting is available too.
- Gives up: it is a website and content platform, not a business-systems platform. It does not run your invoicing, inventory or operations — those stay in whatever you already use, or move to ERPNext later if you outgrow a standalone site.
Live examples: africfoodstore.uk, kennanlodge.com, borngreathealthcare.com, utopiasuites.ng, ernestukofarms.com and imprexiicdl.com.
What is a custom Next.js build good at, and what does it give up?
- Good at: a fully bespoke, modern front end with no template constraints, built to whatever design and interaction the business needs. disonlog.com and landx.com.ng are live examples.
- Gives up: it costs more and takes longer to build than the lightweight template, and it does not come with a business-systems backend built in — if the business needs CRM, invoicing or operations tied in, that is built or integrated separately, or the business is better served by ERPNext instead.
I have a small budget — what are my options?
The lightweight template is the cheaper route. It runs a real business site — a store, a blog, a portfolio — properly, not a stripped-down version of something bigger.
If the business grows into needing invoicing, operations or CRM tied to the same platform, you can move to ERPNext later. Starting on the template does not lock you out of that.
How do you decide which platform fits my business?
By what the business actually needs, not by what we would prefer to build. A single-location business that needs a solid site, a store and a blog does not need ERPNext underneath it — that would be over-building. A business running more than one company, custom workflows or complex payroll needs more than a website.
We tell you honestly which one fits, including when the cheaper option is the right one.
Content & Publishing
What You Can Do Yourself
Your platform should put your voice in your own hands, not make you wait on a developer.
Can I publish and manage content myself, or do I need to come back to you every time?
You publish yourself. Articles, insights, resources, PDFs and media go live from your own dashboard, instantly, with no developer needed. You decide what stays a draft and what goes live.
If AI helps create content, does it publish automatically?
No. Content created through AI or MCP comes in as a draft first. It lands in your dashboard for you to review, edit and approve, and only goes public when you choose.
Nothing reaches your website without a human signing off. AI helps you produce faster, but you always have the final say.
Will visitors be able to browse and search my content as it grows?
Yes. Content is organised by categories and topics with search built into the site, so it stays easy to navigate however much you publish over time.
Design & Pages
Custom Design and What It Involves
Where the line sits between what is instant, and what is genuine build work.
Am I locked into rigid templates?
No. Standard pages and blogs work out of the box, and we also build fully custom-designed pages inside ERPNext when you want something distinctive.
The trade-off is honest: everyday content is instant and self-service, while bespoke page designs are proper build work.
I have already designed a page myself. Does that mean the work is done?
A design is the picture of what a page should look like. Getting it live as a standalone file is quick, and we can do that in minutes.
The work is building that design into your platform so it becomes a living part of it: responsive across devices, connected to your content system so you can edit it yourself, and wired into the rest of your business tools. Same look, completely different machine underneath.
Your design is always yours and is never charged for. What you are paying for is turning that design into a living page inside your platform.
After launch, if I design a new page and send it over, is that support or a new build?
It depends on the page.
Simple or standard pages, and small edits and additions to existing ones, are light work handled as part of ongoing support.
Rich, custom-designed pages such as a full sales page or campaign page with its own unique layout are a separate build, quoted on its own.
You will always know which is which before any work starts, so there are never surprises.
Working With Us
Support and the Ongoing Relationship
What happens after launch, and where the line sits between support and new work.
What is included in ongoing support?
A support plan covers applying and testing version updates and security patches, monitoring your backups, fixing anything that stops working, and a set number of hours each month for changes you ask for — a new report, a new salary component, a new form field. Unused hours roll over within the same quarter, so a quiet month is not wasted.
For websites on our lightweight template, the optional care plan is ₦50,000 a month and covers updates, backups and small changes. It also covers security patches, where we have access to your server.
Small, quick things are still handled as goodwill. That has not changed — it is part of how we work.
What sits outside ongoing support?
Anything beyond your included hours, and anything needing real build time — new custom pages or features, new integrations, significant redesigns, new parts of the system — is scoped and quoted before work starts, or billed at our hourly rate of ₦30,000/hour.
You will always know which applies before any work begins, so you are never surprised by a bill for something you assumed was included.
Is a support plan compulsory?
No. A support plan is optional. Your system keeps running without one — hosting, SSL and backups are a separate matter — and any work you need is simply quoted or billed hourly as it comes up.
The exception is our self-serve plans at ejitechlife.xyz, where a monthly allowance of support hours is already included in the price: 1 hour a month on Starter and 2 hours on Business. Faults and anything that stops working are always fixed, with no limit. Changes beyond your included hours are quoted first or billed at ₦30,000/hour.
Clients take a plan when they would rather have updates and small changes handled for them. It is not a requirement.
Without a plan, security patches are not applied automatically. If a serious flaw is found that affects your site, we tell you and fix it promptly once you approve. We do not promise a fixed time. The cost is quoted before we start, and it is a flat fee per site.
What happens if a serious security flaw is found and I do not have a care plan?
We tell you what the flaw is, what risk it carries for your site, and what the fix costs. We start once you approve and fix it promptly. We do not promise a fixed time. Each fix is a flat fee per site, quoted before we start. If you are on the care plan and we have access to your server, there is no extra charge.
Third-party software, such as PHP, is made and maintained by other parties. Responsibility for updating it rests with whoever runs your server. Where we do not have access to your server or hosting settings, we cannot apply the fix ourselves.
Is the SEO and reporting plan the same as a support plan?
No — they are two different optional plans. The support plan covers updates, patches, backups and small changes, described above. A separate growth plan (SEO and reporting) covers ongoing technical SEO work, plus proper tracking of how your site is performing, your traffic, and where your keywords rank over time.
You write the content; we handle the technical side and show you what it is achieving. You can take either plan, both, or neither.
The growth plan does not include security patching. Patching is part of the care plan.
Campaigns & Growth
Selling and Marketing From Your Platform
For businesses that launch products and campaigns regularly, not occasionally.
Can you set up campaigns, checkout and email automation for me?
Yes, as its own build. That means landing pages and forms, payment and checkout with automatic customer capture and delivery of what they bought, and email automation that fires your written sequences the moment someone signs up or buys.
It is built once as proper infrastructure. Afterwards, launching each new campaign is light, because the engine already exists. You bring the copy, the offer and the design, and it plugs into what is already there.
Website Packages
What a Website Costs
Fixed prices for websites on our lightweight template. Every package includes the build, one standard domain name, and the first year of hosting with SSL setup & monitoring.
How much does a website cost?
- Foundation — ₦550,000. A business website on your own domain, with a self-service admin dashboard, instant WhatsApp/email lead alerts, basic SEO, and 30 days of support after launch.
- Growth — ₦800,000, plus ₦50,000 a month. Everything in Foundation, plus automated blog posts (3 a week) and a monthly SEO performance report. The monthly plan runs for as long as you keep it.
- Hotel — ₦800,000. Everything in Foundation, plus rooms, rates, galleries, live availability and online booking with Paystack payment.
- Store — ₦950,000. Everything in Foundation, plus an online shop for up to 50 products, cart, checkout with Paystack or Stripe, shipping zones and order emails. A larger catalogue is quoted by the extra setup time.
- Real estate website (LandX template) — ₦550,000. A property listings website for real estate businesses.
Payment is 50% to start and 50% before go-live. Payment gateway fees (Paystack, Stripe) are charged by the provider, not by us.
What do I pay after the first year?
Your yearly renewal is hosting and site management at ₦117,300 (including SSL setup & monitoring), plus your domain name renewal. Domain renewal has no fixed price: you pay what your domain actually costs to renew, plus a ₦5,000 handling fee (a .com is usually about ₦35,000 in total). Optional plans are added only if you choose them.
Is the domain name included? What about premium domains?
Yes. Each package includes one standard domain name (such as .com or .com.ng) for the first year, with privacy protection.
Some domain names are sold as premium by the registry, and these cost more — sometimes much more. When you give us the name you want, we check it and tell you the real price before we buy anything. If the name is premium, you pay only the difference.
How many email accounts do I get, and is email support included?
Your hosting includes up to 30 email accounts on your domain. If you need more, you can raise the limit to 50 accounts for ₦30,000 a year, added to your yearly renewal.
Email support is optional. The email support plan is ₦90,000 a year. For a new website, we add it to the website cost. For an existing site, we add it to your yearly renewal.
Without the email support plan:
- We create each new email account for you at ₦4,000 per account.
- Any other email help is billed at ₦30,000 an hour.
Can you move my existing email to a new provider?
Yes. Mail migration is ₦50,000 per migration. It covers copying your mailboxes, setting up your devices with you, and checking that nothing is missing. The mail provider's own subscription (for example Zoho Mail) is billed separately.
Do you pay for referrals?
Yes. If you introduce a business that signs with us, we pay you 10% of its one-time setup fee. See our Partners page for how it works.
Cost & Hosting
What You Are Actually Paying For
Where your system lives, what it costs, and what you keep if you ever leave.
Where does my system live, and what does hosting cost?
There are three routes. Most businesses take our managed hosting: your own private ERP site with its own database, on a server we manage and maintain — not shared with other businesses' data — for ₦400,000 a year, including SSL setup & monitoring.
If you want your own isolated server, we can set you up with VPS hosting of your own (a virtual private server): a Hetzner Cloud CPX32 (4 vCPU, 8 GB RAM, 160 GB SSD, with a dedicated IPv4 address) for ₦1,000,000 a year, including automatic server backups. This covers the server only — it does not include setting the system up on it. The price is based on the current exchange rate and is reviewed at each renewal.
Our standard self-serve plans at ejitechlife.xyz include hosting and a monthly allowance of support hours in the monthly price, plus a one-time onboarding fee for setting the system up (see the pricing page for current prices).
What does hosting cost for a lightweight-template site, like a store or portfolio?
₦117,300 a year, covering hosting, site management, and SSL setup & monitoring for one domain. Your domain name renewal is added to this, at the domain's actual cost plus a ₦5,000 handling fee. This is separate from the ERPNext hosting routes above — it applies to sites on our lightweight template (the kind used for africfoodstore.uk, kennanlodge.com, borngreathealthcare.com, utopiasuites.ng, ernestukofarms.com and imprexiicdl.com).
Hosting and site management keep your site and SSL running. They do not include security patches for flaws found in software later. The care plan covers those, where we have access to your server, or we quote them separately.
Running 2 or more domains on the same hosting account adds ₦50,000 a year. This is not an arbitrary fee — two domains sharing one server, one SSL certificate and one mail setup genuinely create more to maintain: a certificate that has to cover every hostname correctly, shared mail configuration, and more that can go wrong in one place at once. We have had real incidents from exactly this pattern, and the fee reflects the real extra work involved, not a penalty for the client.
Do I pay a licence fee or a per-user charge?
No. ERPNext is open-source software — there is no licence fee, and we do not charge per user or per module. Adding staff to your system costs nothing extra, unlike per-seat systems.
What you pay for is the build (setting the system up around how your business actually works), hosting, and optional support. On our self-serve plans, the setup is a one-time onboarding fee, with hosting and a monthly allowance of support hours included in the monthly price. You are welcome to look ERPNext up yourself; we would rather you know exactly what you are running.
What happens to my data if I want to leave?
The data is yours, always. You can request a full backup at any time. You can host the system yourself, or we can host it for you — your choice, and it can change later.
If you want to move to your own infrastructure or another provider, we help you move it, billed at our hourly support rate (₦30,000/hour) like any other work. Because ERPNext is open source, there is no vendor lock-in at the software level — the system runs anywhere.
ERP Implementations
Running Your Business on This, Not Just Your Website
For businesses that need more than a website — operations, payroll, and more than one company.
When do I need a custom build instead of a standard plan?
Most businesses adopting an ERP need some custom work, because the value comes from the system matching how you actually operate. Our standard plans at ejitechlife.xyz suit a single company running standard processes: ordinary invoicing, stock, CRM, straightforward payroll.
A custom build is for things like more than one company with separate books; workflows specific to your business (for example, invoice → job order → completion → balance payment); payroll beyond monthly salaries, such as daily or per-job workers; subscription or recurring billing; VAT and withholding tax on the same invoice; integrations with other tools; and migrating existing records. We tell you honestly which one you need, including when the cheaper standard plan is enough.
How long until a self-serve plan is ready to use?
Your system is ready within 5 business days of payment. We set up your company, chart of accounts, VAT and withholding tax, staff records and logins, and run a training session — that is what the one-time onboarding fee covers. We are working towards automated provisioning so that new sites can be live in minutes.
How long does an implementation take?
We begin building within 5 business days of the kickoff payment. A typical two-company build with payroll runs about 6 weeks from that start date.
Do we have to move our old records in?
No — most clients start fresh from an agreed date, which is faster and cheaper. Migrating existing records is possible; it is scoped and quoted separately.
Can it handle VAT and withholding tax?
Yes. VAT and withholding tax can both be calculated and applied on the same invoice.
Can staff see their own payslips and make requests?
Yes. Every staff member can have their own login to view payslips and raise requests, at no extra cost — there is no per-user fee.
What happens when we hire more people?
Nothing changes in price. Because we do not charge per user, adding staff costs nothing extra on your plan.
Still Have a Question?
If your question is not answered here, ask us directly. We will give you a straight answer, including the parts that are not in our favour.
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