Client Success Manager

We are looking for a Client Success Manager to own the post-sales relationship with our growing client base across Nigeria and West Africa.

You will be the primary point of contact for clients after implementation — ensuring they get maximum value from their ERPNext systems, our automation workflows, and other Eji Tech products.

What you will do

• Manage ongoing relationships with 10–20 active SME clients
• Conduct regular check-ins, health reviews, and training sessions
• Identify upsell and expansion opportunities within existing accounts
• Coordinate with the technical team to resolve client issues promptly
• Track client satisfaction, usage, and renewal status in ERPNext
• Produce monthly account reports for the founder

What we are looking for

• 2+ years in account management, customer success, or B2B client-facing roles
• Strong communication and relationship-building skills
• Comfortable with technology — you don't need to be a developer but you must be able to understand and explain what our systems do
• Organised, proactive, and able to manage multiple accounts simultaneously
• Experience in a Nigerian business context is a strong advantage

Eji Tech Life Services is a digital transformation agency helping Nigerian and West African SMEs implement ERPNext, automate workflows, and build sustainable business systems.